Terms and conditions : Wevents PROD Conditions & Conditions
Applicable version from MAY 12, 2021
Please read all the terms and conditions set out below before making any purchase for our events.
These General Conditions have been written and ratified by a lawyer according to Wevents Production’s own activity.
ARTICLE 1 – General provisions of the General Conditions of Sale
These General Conditions of Sale apply to the purchase of all passes, additional products (photoshoot, autograph, Private Lounge), allowing access to private shows and events organized by WEVENTS PROD.
These General Conditions of Sale apply to the exclusion of all other conditions. They are supplemented by the confidentiality policy also accessible on the site http://www.weventsproduction.fr.
They will prevail, where applicable, over any other version or any other contradictory document.
Unless proven otherwise, the data recorded by WEVENTS PROD constitutes proof of all transactions.
1.2 Enforceability of the General Conditions of Sale
The General Conditions of Sale are made available to the Customer on the site http://www.weventsproduction.fr where they can be consulted directly, and they can also be communicated on simple request by telephone, email or post.
The General Conditions of Sale are enforceable against you and you acknowledge, by checking a box provided for this purpose, to have read and accepted them before placing an order.
The validation of the order by its confirmation implies acceptance of the General Conditions of Sale in force on the day of the order, the conservation and reproduction of which are ensured by WEVENTS PROD in accordance with article 1127-2 of the civil code.
You acknowledge that you have the legal capacity required to contract and acquire the passes offered on the website www.weventsproduction.fr.
1.3. Modification of the General Conditions of Sale
WEVENTS PROD reserves the right to modify its General Conditions of Sale at any time.
In case of modification, the applicable General Conditions of Sale are those in force on the date of the order.
1.4. Partial nullity
The nullity of a contractual clause does not entail the nullity of the General Conditions of Sale, except if it is a decisive clause which led one of the parties to conclude the contract of sale.
The temporary or permanent non-application of one or more clauses by WEVENTS PROD cannot constitute a waiver on its part of the other clauses of the General Conditions of Sale which continue to produce their effects.
ARTICLE 2 – Products and orders
2.1. Ordering passes and additional products
The prices of the passes and additional products (photoshoot, autograph, Private Lounge) are indicated on the website in euros, all taxes included.
The ticketing fee of 2.50% of the transaction price is in addition to the price listed on the website.
WEVENTS PROD reserves the right to modify its prices at any time. Passes and additional products are billed on the basis of the rates in effect at the time the order is placed.
To validate the order, you must provide your contact details (including last name, first name, valid email address) and the names of all participants.
You can access the personal data communicated on request under the terms and conditions set out in the confidentiality policy which you will find on the site https://weventsproduction.fr.
The information requested is mandatory and is essential for the management of the contract, the customer relationship and the provision of passes.
You will be able to preview your order and choose a payment method among those offered on the Site.
An order summary will be displayed on your screen, including information relating to the chosen event, the number of passes reserved and any additional products chosen, and specifying the total price including VAT of your purchase.
You can then modify or correct your order.
To validate the order, you must accept these General Conditions of Sale by checking the box provided for this purpose.
The sale will only be considered final after payment of the full price of any passes and additional products.
2.2. Use of passes
2.2.1 Each pass is personal. On the day of the event, a valid photo ID may be requested and it must match the name on the pass.
The pass is not transferable, except with the prior agreement of WEVENTS PROD, nor refundable.
Any additional modification is possible subject to availability and any modification will result in the payment of a fee of € 5, in addition to the price of the order and the ticket office costs as indicated in article 2.1 above.
2.2.2. The purchase of additional products (photoshoot, autograph, Private Lounge) is only available to pass holders. No refund will be possible if the buyer does not have a pass.
Once your order is complete, through the online ticketing, it is necessary to print all your purchases (pdf eticket sent in your e-mail), these etickets are absolutely necessary to enter the event and use your autographs / photoshoots / Private Lounge.
2.2.3. Your placement on the site depends on the date of purchase (the seat number will be communicated on the day of the event).
To be seated side by side, the purchase of the passes must be done in the same order.
2.2.4. You can collect your neck strap along with your pass and extra tickets as well as your bracelet the day before the event, subject to payment of the additional tickets at the ticket office on the day of the event, at the applicable rate.
2.3. Exchange – refund
WEVENTS PROD will not refund any product for any reason whatsoever, unless the event is canceled. Please note that a commission of approximately 2.5% of the price of the purchased product may be retained by the organizer if a fee is charged by the ticketing agency for making refunds.
In the event of cancellation of the event, only the price of passes and additional products that may have been ordered will be refunded.
Additional costs such as ticketing costs, travel or accommodation costs or any other costs of any kind that you may have incurred will not be reimbursed to you by WEVENTS PROD.
Passes are neither exchangeable nor modifiable. If you have to cancel your presence at the event, no refund will be possible.
Resale of passes is prohibited.
ARTICLE 3 – Payment terms
The price is payable in cash, in full, on the day of confirmation of your order.
As an exception to the above, depending on the pass purchased, WEVENTS PROD offers you payment in 2, 3 or 5 installments, according to a schedule appearing on the invoice which is communicated to you on the day of the order.
The price is payable according to the following terms:
-Payment by bank card: Payment by bank card is made via the online ticketing site CITYVENT, registered with Orias as the exclusive agent in banking operations and payment service and certified HTTPS. All bank details entered are encrypted and protected, and are subject to secure processing by the online ticket office. Payments are subject to 3D Secure, requiring authentication from your bank in order to validate the payment. Your bank details are neither consulted nor stored by WEVENTS PROD.
Please note that a 2.5% service charge will be charged per ticket for processing fees for credit card payments and for editing the e-ticket.
Payment by credit card is irrevocable, except in the event of fraudulent use of the card. In this case, the Customer may request the cancellation of the payment and the return of the corresponding sums.
– Payment by bank transfer to the WEVENTS PROD account (bank charges will be borne by the Customer): Send an e-mail to firstname.lastname@example.org subject: payment by bank transfer with the following information: First name and last name of family, type of pass sought and email address. Further instructions will then be sent to you. NB: the seat number will only be registered after the actual payment of the full price of the order.
The order for passes and additional products will only be considered final after receipt of the full price and costs of the online ticketing.
In the absence of payment of said sums, WEVENTS PROD will not be required to issue the passes and additional products ordered.
In the event of late payment and payment of sums due by the Customer beyond the time limit set above, and after the payment date appearing on the schedule included in the invoice sent to the Customer, late penalties calculated at legal rate, calculated on the amount including tax of the order, will be acquired automatically and automatically from WEVENTS PROD, without any formality or prior notice and will result in the immediate payment of all sums due by the Customer, without prejudice any other action that WEVENTS PROD would be entitled to bring, as such, against the Customer.
In addition, any delay in payment automatically entails the application of a fixed compensation of forty (40) Euros, without prejudice to late penalties.
No additional costs will be charged, apart from the aforementioned online ticketing costs.
Travel and accommodation costs that you may have to incur to get to the event are your responsibility.
ARTICLE 4 – No right of withdrawal
In accordance with the provisions of article L 221-28 of the Consumer Code, you do not have the right of withdrawal, with regard to the provision of services relating to leisure activities which must be provided on a date or a period determined.
The contract is therefore definitively concluded upon placing the order in accordance with the terms specified in these General Terms and Conditions of Sale.
ARTICLE 5 – Course of the event
5.1. Access to the event
WEVENTS PROD may deny access to the event, without any refund, to anyone who does not respect the guests, the WEVENTS PROD team, other participants or the rules.
Access to the event will not be permitted to minors under the age of 10. Minors over ten years old must be accompanied by their legal guardian or a responsible adult person who also has a pass.
Animals will not be allowed at the event.
5.2. Photoshoot / Autograph / Private room
A photoshoot ticket only allows one person to take a photo with the guest. In the event that you wish to be photographed with the guest and others, each person must have a photoshoot ticket. Please note that a photo shoot is a photo of you and the guest taken by a professional photographer.
NB: If you want to hug a guest, you must request a hugging pose. You cannot ask for a hug before or after the photo op you will only have a hug pose. You cannot request to be carried or request to transport a guest. An accident can happen quickly. It is forbidden to ask to be kissed by a guest or to attempt to kiss a guest. Selfie posing with a phone is prohibited. Our photographer can do a selfie pose with his camera.
All photo ops will be printed and available for collection by the end of the event; it’s at the end of the closing ceremony. If you don’t collect your photo, we don’t have to send it to you; if we should offer to send these photos there will be a P&P fee that must be paid.
An autograph ticket only gives you one guest signature.
NB: the objects to be signed must be official (DVD, poster, book …).
Calls for photo ops and autographs will be made based on pass type and number.
A private room is a special time spent with the guest, it lasts 30 minutes (20 people upstairs per meeting).
WEVENTS PROD is not responsible if customers decide not to issue autographs or take photos. No refund will be made.
A guest can only appear on one of two days during the event or part of the day.
Gifts for guests will only be given during autograph sessions.
A professional translator and moderator will be there during each question and answer session.
5.3. Photographs and Videos
Photo and video cameras and audio recorders are strictly prohibited during photo ops, autographs and meetings.
Each type of camera is allowed during conferences. Flashes are only allowed during the first 15 minutes of each conference.
ARTICLE 6 – Modification of the event
WEVENTS PROD can change the date and location of the event. If the event is postponed, tickets will automatically be postponed to the new date announced and no refund of additional passes and products will be made.
WEVENTS PROD will not reimburse other costs that may have been incurred, such as ticketing costs, travel or accommodation costs or any other costs of any nature whatsoever, in the event of postponement or change of location. the event.
WEVENTS PROD reserves the right to make changes to the event and the schedule, and in particular to change the hours for photo shoots, auto and private show or to change or add products if the circumstances so require.
Guests may cancel their appearance at the event for professional reasons beyond our control.
No refund for your pass will be made if this is the case. However, we will offer you either to exchange extras for a guest replacement, or a credit note (voucher) to be used in lieu of the agreement or a refund of your extras under the presentation of the unused ticket.
ARTICLE 7 – Image rights
WEVENTS PROD may need to take photographs or recordings during the event, on which you may be identifiable.
By attending the event, you authorize your image to appear on photos or video recordings that WEVENTS PROD could use for advertising or commercial purposes as part of the promotion of its activity (websites, professional pages on networks social, advertising, exhibition, but not limited to).
You declare that you are of legal age and have all the capacity and powers to grant said authorization.
The legal representatives purchasing the laissez-passer for the benefit of their minor children over sixteen years of age declare that they are of legal age and authorize the shooting of their minor child (ren), by accepting these general conditions. of sale.
ARTICLE 8 – Liability
WEVENTS PROD cannot be held responsible for the theft or loss of your property, or for any injury or damage suffered by a participant during the event.
WEVENTS PROD cannot be held responsible for any incident that occurs during the event.
WEVENTS PROD assumes no responsibility for comments or actions taken by guests or staff who act on their own initiative
ARTICLE 9 – Intellectual property
The content of the website is the property of WEVENTS PROD and is protected by French and international laws relating to intellectual property.
Any total or partial reproduction of this content is strictly prohibited and is liable to constitute an offense of counterfeiting.
ARTICLE 10 – Force majeure
The Parties cannot be held responsible, nor break their commitment, if the non-performance or delay in the performance of any of their obligations, as described herein, results from a case of force majeure. , within the meaning of article 1218 of the Civil Code.
A case of force majeure is understood to mean any event beyond the control of the debtor, which could not be reasonably foreseen when the contract was concluded and the effects of which cannot be avoided by appropriate measures, which event prevents the performance of its obligation by the debtor. The ban on public reception decided by government authorities for a determined period for health reasons will also be considered as a case of force majeure.
If WEVENTS PROD is forced to postpone an event due to a case of force majeure, the event will be postponed to a later date and the tickets will be automatically postponed to the new date announced, without giving rise to a refund. If you cannot attend the convention by this date, you will be invited to contact us.
In the event that the event is canceled in its entirety, the tickets will be refunded.
ARTICLE 11 – Applicable law – Language
These General Conditions of Sale and the operations resulting from them are governed by French law.
They are written in French. In the event that they are translated into one or more languages, only the French text will prevail in the event of a dispute.
ARTICLE 12 – Mediation
12. 1. Prior complaint
In the event of a dispute, you must first contact our customer service by email email@example.com or by post (address: 17 avenue Georges Duhamel 94000 CRETEIL).
12. 2. Request for mediation
If the complaint request to customer service fails or if there is no response from this service within two months, you can submit the dispute relating to your order or to these General Terms and Conditions of Sale to the mediator of the trade and industry federation, which will attempt, with complete independence and impartiality, to bring the parties together with a view to reaching an amicable solution.
To present your mediation request, you have a complaint form available on the mediator’s website.
The parties to the contract remain free to accept or refuse recourse to mediation as well as, in the event of recourse to mediation, to accept or reject the solution proposed by the mediator.
ARTICLE 13 – Disputes
In the absence of an amicable agreement, all disputes to which these general conditions of sale could give rise, concerning their validity, interpretation, execution, termination, consequences and consequences will be submitted to the competent courts under the legal conditions. common.
ARTICLE 14 – Pre-contractual information – Customer acceptance
You have been informed, prior to placing your order and concluding the contract, in a readable and understandable manner, of these General Conditions of Sale and of all the information listed in article L. 221-5 of the Code. consumption, and in particular the following information:
– the essential characteristics of the event;
– the price of passes and ancillary services;
– the date and place of the event;
– information relating to the identity of WEVENTS PROD, its postal, telephone and electronic contact details,
– the possibility of resorting to conventional mediation in the event of a dispute;
– the absence of the right of withdrawal, and other important contractual conditions;
– the accepted payment methods
The fact that a natural or legal person places an order on the website implies full and complete acceptance and acceptance of these General Conditions of Sale and obligation to pay for passes and additional products ordered, which you expressly acknowledge.