FAQ
General Organization
Who are we?
Wevents Production is a nonprofit organisation specialized in the organisation of cultural events.
What is a convention?
It’s an event taking place during one or several days where people get together around a theme (here a TV show) and they can share their passion around various activities, especially meeting with talents (actors, authors, artists in general), photo-ops and authographs, Q&A etc. To attend a convention, you have to buy a ticket beforehand, including various benefits.
When, where, whith whom, how much…?
You will find all the informations about the date, the place, the guests, the price of the tickets etc on the home page of our website. It is unecessary to ask questions about those details if they aren’t available yet; informations will be updated when they’re confirmed on this website, as well as on the Facebook and twitter page of the organisation.
Is it possible to come to the convention only one day ?
We would like to remind you that our convention is a 2 days event. So to be sure to have all your authographs and photo-ops, make sure you will be here during the 2 days and not only one day or a part of the day. If you’re not here when a staff member call you for your authograph, photo-ops or private lounge, we can’t be held responsable. es.
Being underage, what are the conditions so I can attend the convention ?
If you are under 18, you have to bring with you a parental authorization signed by your parents or your legal guardian as well as a copie of the ID of the person who signed the authorization. .
Can I come with a minor I’m not responsable for legally?
You can accompagny a minor only if you have a parental authorization signed by one or both of their parents allowing you to be responsable of that person.
Checking
Will there be a checking ? Do I need to get documents to be able to check in?
There will be a check in at the convention venue on Friday and every morning of the convention before it starts. This check in will allow you to get your pass and your convention pack (autographs tickets/photo shoots /other activities…)
Please note that an ID (with photo) and proof of purchase (email) will be necessary to get your pass/tickets…
If I can’t get on time for the convention will there be someone available to give me my pass and tickets?
You can go in and out of the venue as you wish as long as you can show your pass and bracelet given to you at checkin. Activities during the convention are not compulsory ; however, please note that if you’re missing when you’re called for photo shoots /autographs sessions, we cannot guarantee you that they will be done.
Ticket
Which pass do I buy ?
3 different Passes will be available on the the ticketing. Each pass includes various activities during the 2 days (authographs and/or photo-ops included etc). Please make sure to know the exact content of each pass before buying yours.
I would like to sell, offer, exchange, give my pass to someone else, how to ?
Each pass is personal. You cannot sell, offer, exchange or give your pass to someone else. If you cannot attend the event anymore you will not get a refund. No exception is made.
My favorite guest cancelled, or I’m not able to come to the convention anymore, can I get a refund ?
We do not refund any passes/tickets unless the whole convention is cancelled. Guests are under contract, they may cancel their appearance to the event due to professional obligations for example. If a guest cancels, the event won’t necessarily cancelled therefore there will not be any refund.
Can I bu Can I see the guests if I don’t have a pass ?
No. you have to have a pass to access the convention. A security team will check that everyone owns a pass/bracelet. .
Can I buy a pass directly at the venue ?
No. Passes are sold online only.
I just bought my pass online, what happens now ?
You will receive a confirmation email that you need to print and give at checkin to get your pass/bracelet.
I bought a pass for a friend but she/he can’t get it on time, can I get it for her/him ?
You’ll need her/his ID and every proof of purchase (pass/tickets (emails)…)
I come with my friends, can we sit next to one another?
Your pass corresponds to a seat number valid through the whole event, that number depends on the date of purchase. In order to sit next to one another, we advise you to buy your passes at the same time. However, we do not guarantee you that you will be seated together.
I will be late for the convention and I will leave before the end of the convention.
You can enter and exit the venue of the convention as many times as you like. However you have to show your badge and wristband at the security point each time you access the convention area.
Your presence is not required for all activities, but please note that autographs, photo-ops and private lounge will take place in the day and it is better ensure your presence at that time. If you exit the convention before the end we can not guarantee that you will have your photo printing in due time. It will then be sent by email in digital format.
Payment
How can I pay my pass/ tickets…?
Online : By credit card. A commission of around 2.5 % of the purchased product rate will be charged for payment by credit card processing fees as well as editing the e-ticket .
For payments by wire transfer, send us an email at [email protected] with all the necessary information. A fee of 1€ will be charged for the service charges as well as editing the e-ticket.
Payments at the venue are by cash and credit card.
Do you offer installments payment ?
You can pay your pass tickets in 2 to 3 times.
Panels
Can I sit anywhere ?
No, your pass corresponds to a seat number valid through the whole even
Can I take pictures during the conferences ?
You may take pictures with a flash during the first 5 minutes of each conference only. (flash is forbidden after these 5 minutes).
I don’t speak French, will I be able to understand?
Conferences will be translated by an interpret.
Can I ask my own questions to the guest during the conferences ?
Yes as long as they’re not offensive to the guest. We will explain how it works…
Photo-ops/ Autographs
What is a photo-op?
It is a photo taken by a professional photographer of you with the gue
How does a photo-op session take place?
You will be called according to the number of your pass and your photo will be taken when it is your turn. If you miss your turn because you were not there when the staff announced the call we won’t take responsibility.
I don’t have a pass, can I buy an autograph /photo-op ?
No, pass holders only can buy autographs/photo-ops
I just bought an autograph/photo-op online, what happens now ? ?
You will receive a confirmation email that you need to print and give at checkin to get your pass/bracelet
I have just seen that the photo-ops / auto of my favorite actor / actress are sold out. Is this definitive?
No it is not definitive. The photo-ops for the extra guest are sold by wave in order to leave the chance to everyone to be able to buy the photo-ops. We will often make announcements about it on twitter and facebook. So be sure to follows on twitter in like our facebook page.
I would like to ask for an original pose, may I?
It is up to the guest. You can still ask them, but please avoid resquests that may be embarrasing or disrespectful for the comfort of our guests.
What exactly do I get during the signing session?
It is an autograph signed by the guest in front of you during the signing session.
How does an autograph session take place?
You will be called according to the number of your pass and when it is your turn, you will show up in front of the guest to get your autograph
Can I take pictures/film of the guest with my own camera, during autographs /photo-ops sessions ?
No, pictures/film of the guests are forbidden during autographs/photo-ops sessions
Can I take a picture with the guest and my friend ?
Yes, but each one of you needs to have a photo shoots ticket.
What can I give the guest to sign ?
We only sell official products: DVD, CD, magazines, books. Any images or photos from the internet or nonofficial products will be forbidden.
Can I give gifts to the guests ?
Yes, during autographs sessions, and it has to be approved by us beforehand.
Private Lounge
What is a Private Lounge?
It is an intimate and special time for 30 min with about 20 people. This is an opportunity to be the closest to your favorite actor/actress to ask questions in face to face.
Can I take pictures/film during Private Lounge ?
No, pictures/films are forbidden during Private Lounge.